1. Introduction
r789 ("we", "us", "the Platform") operates the online entertainment and betting service available at r789.asia. We are committed to protecting the personal information of every player who registers and uses r789. This Privacy Policy explains what data r789 collects, the purposes for which it is processed, how it is stored, who it may be shared with, and what rights you hold as a data subject.
By registering on r789 or continuing to use any part of the platform following the publication of this Policy, you acknowledge that you have read and understood how your personal data is handled. If you have questions at any point, please contact us at the details provided in Section 13.
This Policy applies to all users of r789, including Pakistani players accessing the platform from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and all other locations. It covers data collected through the r789 website, cashier, and any communications between you and the r789 support team.
2. Data We Collect
r789 collects personal data from you in the following categories:
- Identity Data: Your full name, date of birth, CNIC number or passport number (collected during KYC verification), and username chosen at registration.
- Contact Data: Your Pakistani mobile number and email address as provided at registration or subsequently updated in your account settings.
- Financial Data: Payment method details sufficient to process deposits and withdrawals, including JazzCash account identifiers, Easypaisa wallet numbers, and bank account references for HBL, UBL, Meezan Bank, or Bank Alfalah transactions. r789 does not store full card numbers or banking passwords.
- Transaction Data: Records of all deposits, withdrawals, bets placed, games played, promotional bonuses applied, and account balance history.
- Technical Data: IP address, device type, browser type and version, operating system, session duration, pages visited, and the time and date of platform access.
- Communications Data: Records of any messages, support tickets, or emails you send to or receive from the r789 support team.
- Responsible Gaming Data: Any deposit limits, session limits, self-exclusion requests, or cooling-off periods set or requested through your account.
3. How We Use Your Data
r789 processes your personal data for the following purposes:
- Account Management: To create, maintain, and administer your r789 account, verify your identity, and ensure the correct operation of your r789 login credentials.
- Transaction Processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, and connected banking channels, and to maintain accurate records of all financial activity on your account.
- Legal and Regulatory Compliance: To conduct Know Your Customer (KYC) verification, comply with anti-money laundering obligations, and respond to requests from regulatory or law enforcement authorities where required by applicable law.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and Terms violations, including multi-accounting and identity fraud.
- Responsible Gaming: To administer deposit limits, self-exclusion periods, and session controls you have set, and to identify patterns of play that may indicate problem gambling behaviour in accordance with our responsible gaming obligations.
- Customer Support: To respond to your enquiries, resolve disputes, and improve the quality of the r789 support service.
- Platform Improvement: To analyse aggregated, anonymised usage data to understand how Pakistani players interact with r789 and to improve the platform's performance, design, and content.
- Promotional Communications: To send you information about r789 promotions and offers where you have consented to receive such communications. You may withdraw this consent at any time by contacting r789 support.
4. Legal Basis for Processing
r789 processes your personal data on the following legal bases:
- Contractual Necessity: Processing required to perform our obligations under the user agreement with you, including account management and transaction processing.
- Legal Obligation: Processing required to comply with applicable laws, including KYC verification, anti-money laundering checks, and responses to lawful regulatory requests.
- Legitimate Interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your fundamental privacy rights.
- Consent: Processing for optional purposes such as promotional communications, where you have given explicit consent and retain the right to withdraw it at any time.
5. Payment Data and PKR Transactions
r789 integrates with JazzCash and Easypaisa as primary payment channels for Pakistani players, alongside banking partners including HBL, UBL, Meezan Bank, and Bank Alfalah. When you initiate a PKR deposit or withdrawal on r789, the following data handling applies:
- Your JazzCash or Easypaisa mobile number is used solely to initiate and confirm the transaction. r789 does not store your JazzCash or Easypaisa PIN or password at any stage.
- Bank account references provided for HBL, UBL, Meezan Bank, or Bank Alfalah transactions are stored in encrypted form within the r789 financial records system and used exclusively to process your withdrawal requests.
- All PKR transaction records are retained for the period required by applicable financial regulations. These records may be audited in connection with anti-money laundering obligations.
- r789 does not sell financial transaction data to any third party for commercial purposes.
6. Cookies and Tracking Technologies
r789 uses cookies and similar tracking technologies to operate and improve the platform. The following categories of cookies are used:
- Strictly Necessary Cookies: Required for the platform to function, including session management after r789 login and security token validation. These cannot be disabled without impairing platform functionality.
- Performance Cookies: Collect anonymised data on how users navigate r789, which pages are visited most frequently, and where errors occur. This data is used solely to improve platform performance.
- Functional Cookies: Remember your preferences such as language settings and responsible gaming limit configurations so that they persist across sessions.
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the r789 platform, including completing your r789 login.
7. Data Sharing and Third Parties
r789 does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:
- Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah receive the minimum data necessary to process your PKR deposits and withdrawals.
- KYC and Identity Verification Providers: Third-party identity verification services may receive your name, CNIC, and document images to complete KYC checks required before withdrawal processing.
- Regulatory and Law Enforcement Authorities: r789 will disclose personal data to competent authorities where required by law, court order, or lawful regulatory request. We will not disclose data beyond what is legally required.
- Platform Technology Providers: Hosting, database, and security service providers who operate under binding data processing agreements and are not permitted to use your data for any purpose beyond providing services to r789.
8. Data Retention
r789 retains your personal data for as long as your account remains active and for such additional period as is required by applicable law or regulatory obligation. Specifically:
- Account and identity data is retained for the duration of your registration with r789 and for a minimum of five years following account closure, in accordance with financial record-keeping obligations.
- Transaction records are retained for a minimum period required under applicable anti-money laundering regulations.
- Responsible gaming records, including self-exclusion history and limit-setting data, are retained for a minimum period after account closure to support re-registration assessments.
- Support communications are retained for a rolling period sufficient to allow reference in ongoing or potential disputes.
Following the applicable retention period, data is securely deleted or irreversibly anonymised.
9. Your Data Rights
As a registered user of r789, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact r789 support at the details in Section 13:
- Right of Access: You may request a copy of the personal data r789 holds about you.
- Right to Rectification: You may request correction of inaccurate or incomplete personal data held on your r789 account.
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
- Right to Restrict Processing: You may request that r789 restricts the processing of your data in certain circumstances, such as while a dispute about data accuracy is under review.
- Right to Object: You may object to processing based on legitimate interests, including direct marketing communications.
- Right to Data Portability: Where processing is based on consent or contract, you may request your data in a structured, machine-readable format.
r789 will respond to all valid data rights requests within a reasonable period. Some requests may be subject to identity verification before processing.
10. Data Security
r789 implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include:
- HTTPS encryption for all data transmitted between your browser or device and the r789 platform, including during the r789 login process.
- Hashed storage of account passwords — your password is never stored in plain text by r789.
- Encrypted storage of sensitive financial data, including payment method references and KYC documents.
- Access controls limiting r789 staff access to personal data to those with a legitimate operational need.
- Regular security assessments of platform infrastructure and data handling processes.
While r789 takes all reasonable steps to protect your data, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your r789 login credentials and notifying r789 immediately if you suspect unauthorised access to your account.
11. Children and Minors
r789 is strictly an adult platform. Access is prohibited for any person under the age of 18 years. r789 does not knowingly collect personal data from minors. If r789 becomes aware that a registered account belongs to a person under 18, the account will be suspended immediately, all data will be retained only as required for compliance purposes, and any balance will be subject to review pending identity verification.
Parents and guardians in Pakistan who are concerned about minors accessing online gambling platforms are encouraged to use parental control tools available through mobile network operators including JazzCash-linked device controls, and to discuss responsible internet use with young people in their household.
12. Updates to This Privacy Policy
r789 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Material updates will be communicated to registered players via the contact information on file or by notice on the r789 platform. The "Last updated" date at the top of this Policy reflects the most recent revision. Continued use of r789 following publication of an updated Policy constitutes your acknowledgement of the changes.
13. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by r789, please contact our support team:
Email: [email protected]
r789 aims to acknowledge all privacy-related enquiries promptly and to resolve them within a reasonable timeframe. Complex data subject requests may require additional time for investigation.